Customer Success
Real impact, real metrics
See how DĀNIS helps organizations deflect support volume, speed up answers, and save administrative hours.
CSI Wesley Institute
How an admissions department automated over 65% of prospective student support requests.
The Challenge
The admissions staff at CSI Wesley Institute was overwhelmed with repetitive incoming emails and calls from prospective students asking about admissions deadlines, program catalogs, credit transfer policies, and tuition fees. These details were scattered across their site pages and academic handbook PDFs, which visitors struggled to navigate manually.
The Solution
We deployed the DĀNIS RAG platform. The system crawled their core admissions pages and indexed their catalog PDFs into a secure vector space. We embedded our lightweight chat widget directly into the enrollment page footers, prompting visitors to ask questions instantly.
The Results
Within the first 30 days, the chatbot resolved 65% of incoming student queries without human hand-off. Prospective students got immediate, accurate answers regarding GPA requirements, submission deadlines, and fees. The staff reclaimed over 18 hours per week, shifting their focus to deep academic advising.
DĀNIS has completely changed our admissions workflow. Prospective students get responses in seconds rather than waiting days for an email reply, and our inbox volume is finally manageable.
Admissions Operations Coordinator
CSI Wesley Institute
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